Frequently Asked Questions
Everything you need to know about your Running Bear gear and orders.
How do I find the right size running shoe?
We recommend measuring your foot in centimeters and referring to our size guide. For running, it is generally advised to go half a size up from your casual shoes to allow for foot expansion during exercise.
What is your return policy for worn items?
We offer a 30-day trial period on all performance footwear. If you aren't satisfied with the fit or feel after a few runs, you can return them for a full refund or exchange, even if they've hit the pavement.
How long does shipping take within the country?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days for orders placed before 2 PM.
Do you offer international shipping?
Yes, Running Bear ships to over 50 countries worldwide. International delivery times vary by location but usually range between 7-14 business days.
How should I clean my Running Bear apparel?
To preserve the technical moisture-wicking properties, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.